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Golden Square
 Think of the convenience of full-fledged office
support under one roof, dependability of services and
lower overhead costs. All this without investing
on infrastructure and people, leaving one to focus on
key activities. Incredible? No, not at all. Now,
this is just a phone-call away!
Mr Sandeep Kumar, Manager Operations, Golden
Square, spoke about their new business plans and
the growing need of Business Centres.
What are the facilities offered by them?
"We offer office space, telephone facilities with
50 lines, catering (tea or coffee), fax, internet, secretarial
services, office boy services, real estate for outside
customers, courier facility, and the like for our
clients. We also arrange for all kind of business
meetings and interviewing facilities."
Their service charges…
"Monthly billing is done here. We have an in-house
private telephone exchange where even a customer's
local calls are billed up. Vouchering on a daily basis
is done to keep a track of each customer's expenses.
Hiring a cabin on a monthly basis could cost Rs  6000-Rs 20,000 as per the usage of the facilities
offered."
What sets Golden Square apart from other Business
Centres?
"Unlike other business centers, we don't take
any kind of deposits from any customers. Our
tariff is also very reasonable compared
to other business centres. The best part about Golden
Square is its location, which is in the heart
of the city. Our new plan of 'Virtual Office'
is what really sets us apart from the others."
"The 'Virtual Office' is a relatively new concept.
Here, a businessman's client is unaware that he is
doing his business sitting right in his home! The
phone calls of the client will be directed to his house
so that he could talk to them there! For this, a client
has to pay Rs 750 on a monthly basis and with
this amount he can also use our work- station
for half an hour everyday. We also offer special
rates to encourage bulk usage. This is convenient for
a client as he gets all the business support in one
place."
How do they source their clientele?
"We do that through advertising. Our clients are Wipro,
Holiday Inn, Caltiger, Dell Computers, Dev Center, Paisapower.com,
Hexaware Systems, Philips, Infonics to name a few."
How have customer demands and needs changed over
the years?
"We have been here for five years now and
have noticed a lot of changes in the customer demands
over the years. Earlier, a client only needed an office
space with a phone, but today they need an
ISD, cable modem, fax, Xerox, conferencing facility,
computers for smoother functioning of their business.
We, at Golden Square make sure that all these
facilities are being provided to our customers and,
many a time, we even go out of our way to fulfill their
additional requirements like Video-conferencing."
- Aditi Kumar
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